Summary:
Google Business Profiles is reportedly testing new features for its messaging feature. The update may include the ability to set a status to respond to messages and configure an away mode. This would provide businesses with more control over their messaging interactions with customers.
Key Points:
The new features being tested for Google Business Profiles messaging include:
– Setting a status to respond to messages: This would allow businesses to indicate their availability to respond to customer messages. It could be used to inform customers about response times or indicate when the business is closed.
– Configuring an away mode: This feature would enable businesses to set an away mode, similar to an out-of-office message. It would automatically inform customers that the business is currently unavailable and when they can expect a response.
These features aim to provide businesses with more control over their messaging interactions with customers. They can help manage customer expectations and improve communication efficiency.
The testing of these features suggests that Google is actively working on enhancing the messaging capabilities of Google Business Profiles. This aligns with Google’s focus on improving local business interactions and customer experience.
It is unclear when these features will be officially rolled out to all Google Business Profiles users. However, the testing indicates that Google is actively exploring ways to improve messaging functionality for businesses.
Hot Take:
The ability to set a status and configure an away mode for messaging on Google Business Profiles can be a valuable addition for businesses. It allows them to provide better communication and manage customer expectations more effectively. These features can enhance the overall customer experience and help businesses build stronger relationships with their audience.
Conclusion:
Google Business Profiles is testing new features that may allow businesses to set a status and configure an away mode for messaging. These features aim to improve communication efficiency and customer experience. While the official rollout date is uncertain, the testing indicates Google’s commitment to enhancing messaging capabilities for businesses.
Original article: https://www.seroundtable.com/google-business-profile-messaging-availability-status-away-mode-settings-35762.html