Summary:
Google is reportedly testing a new feature that adds a “Chat with a live agent” button directly in search result snippets. While Google has previously included this button in local packs and panels, this is the first time it has been seen in search result snippets. This feature aims to provide users with a more direct and convenient way to engage with businesses or service providers.
Key Points:
- Google is testing a new feature that adds a “Chat with a live agent” button in search result snippets.
- This button has been previously seen in local packs and panels, but not in search result snippets.
- The feature aims to offer users a more direct and convenient way to engage with businesses or service providers.
- By clicking the button, users can initiate a chat conversation with a live agent.
- This feature could potentially enhance customer support and improve user experience.
- It is unclear when or if this feature will be rolled out globally, as Google often tests various features before making them widely available.
Hot Take:
Adding a “Chat with a live agent” button in search result snippets is a smart move by Google. It provides users with a quick and easy way to connect with businesses or service providers without having to navigate through multiple pages. This feature has the potential to improve customer support and enhance user experience, making it a win-win for both users and businesses.
Conclusion:
Google’s testing of the “Chat with a live agent” button in search result snippets shows their commitment to improving user experience and providing more direct communication channels. If this feature is rolled out globally, it could greatly benefit businesses and users alike by streamlining the process of connecting with live agents for support or inquiries.
Original article: https://www.seroundtable.com/google-chat-with-a-live-agentsearch-result-snippets-36762.html